Market Overview:
According to the report, the global airport kiosk market size generated $2.15 billion in 2022 and is anticipated to generate $5.11 billion by 2032, witnessing a CAGR of 9.4% from 2023 to 2032.
The growth of the global airport kiosk market is driven by factors such as increase in air passenger traffic globally, improvement in airport infrastructure in developing nations, and increased adoption of touchscreen, multimedia, and biometric kiosks to enhance passenger experience. However, high development and maintenance costs involved in airport kiosk hardware/software and security and privacy concerns related to data breaches hamper the growth of the market. On the contrary, the rise in utilization of artificial intelligence and data analytics tools and development of smart airport concepts globally provide an avenue for better kiosk adoption which are expected to offer remunerative opportunities for the expansion of the airport kiosk market during the forecast period.
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Segment Overview:
- Services
- Hardware
- Software
- Automated Passport Control
- Common-use Self Service (CUSS) Kiosk
- Information Kiosk
- Baggage Check-In Kiosk
- Ticketing Kiosk
- Others
- Small
- Medium
- Large
Airports and airlines are increasingly adopting touchscreen displays instead of conventional keypad-based kiosks to enable more interactive self-service sessions for checking in bags, printing bag tags, selecting seats, and others.
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Multimedia kiosks with the ability to play videos and display instructions using visual guides also provide richer and more engaging user experiences. Deployment of biometric identification like face recognition or fingerprint scans on kiosks provide seamless verification and security during self-service usage without requiring passengers to carry supporting documents always. For instance, in October 2023, SITA and Fraport collaborated to implement face biometrics for identification purposes across all airlines at Frankfurt Airport. By leveraging smart path biometric solution from SITA, which is powered by NEC, a passenger’s face becomes their boarding pass. Passengers have the option to securely register in advance using the Star Alliance biometric app on their mobile devices or directly at the check-in kiosk, utilizing their biometric-enabled passports. This integration aims to enhance the overall efficiency and security of passenger journeys throughout the airport.
These technologies enhance the kiosk capabilities, ease of use as well as passenger satisfaction leading to higher kiosk adoption rates supporting airport kiosk industry growth. Major solution providers like SITA, Kiosk Information Systems, Embross, and IER have introduced such advanced kiosk systems driving this market trend.
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Leading Market Players: –
- Amadeus IT Group SA
- Collins Aerospace
- Embross
- Thales Group
- IER
- KIOSK Information Systems, Inc.
- Materna IPS GmbH
- NCR VOYIX Corporation
- Olea Kiosks Inc.
- SITA
Recent Advances in Airport Kiosk Industry:
- In January 2023, NCR VOYIX Corporation partnered with Position Imaging Inc. to offer multilingual support for its iPickup Point platform globally.
- Amadeus IT Group SA collaborated with Noida International Airport (NIA) in May 2023 to enhance passenger experiences with smart and modern capabilities, including biometric-based Digi Yatra integration.
- Olea Kiosks Inc. introduced Hypermodular kiosk technology in July 2023, enabling faster pilot testing and implementation of complex kiosk configurations.
- Materna IPS GmbH secured a contract from Düsseldorf Airport (DUS) in March 2023 to implement self-service check-in and bag drop systems, facilitating on-site check-in and tag printing for passengers.
- Embross signed contracts with multiple Greenland Airports in May 2023, providing biometric and airport management solutions, including the installation of its cloud-based CUPPS platform.
- IER, a Bollore Group subsidiary, received a contract in April 2023 from Groupe ADP to supply self-service check-in kiosks and biometric solutions, contributing to increased demand for air transportation.
- Collins Aerospace entered into a contract with NEOM Bay Airport, Saudi Arabia, in November 2023, providing a suite of connected airport system products.
