PORTSMOUTH, NH – Instant Technologies, the innovator behind the Microsoft 365 Certified application Chime V5, today announced a strategic partnership with KnowledgeWave, a distinguished Microsoft Partner specializing in professional development and video training. This collaboration delivers a groundbreaking AI-powered chat experience within Microsoft Teams that seamlessly integrates just-in-time training directly into the workflow, redefining how employees access support and learning.
The integration harnesses the power of Chime V5’s intelligent routing and real-time support capabilities and combines it with KnowledgeWave’s extensive library of video content, live webinars, and Microsoft 365 training tools. This powerful union enables end users to receive both immediate help and targeted training without ever having to leave the familiar environment of their Microsoft Teams application.
“This partnership represents a natural evolution in how support and learning intersect,” said Peyton McManus, CEO of Instant Technologies. “By embedding KnowledgeWave’s training into our Microsoft-certified chat platform, we’re helping organizations empower employees, streamline support operations, and drive meaningful digital adoption—all inside Microsoft Teams.”
This partnership builds upon the recent achievement of Chime V5, which earned Microsoft 365 Certification. This certification attests to Chime V5’s compliance with Microsoft’s stringent standards for security, data handling, and integration, reinforcing Instant Technologies’ unwavering commitment to developing secure, enterprise-ready collaboration solutions.
“Integrating Chime into the customer engagement model enables KnowledgeWave to extend the learning experience to span the entire end user journey, from new hire to service desk encounters and beyond,” said Eric Sokolowski, CEO of KnowledgeWave.
Key Benefits of the Groundbreaking Integration
The collaboration between Instant Technologies and KnowledgeWave offers a host of benefits designed to enhance employee productivity and streamline support operations:
- Embedded Training: On-demand learning materials, including videos and webinars, are delivered directly within support conversations, providing contextually relevant information at the point of need.
- Smart Routing: Employees are instantly connected with the most suitable support resource, whether an AI bot or a human agent, guided by real-time data and conversational context.
- Workforce Enablement: Training is directly tied to actual support interactions, reinforcing knowledge and improving skill retention precisely when it is needed most.
- Certified & Secure: Chime V5 is a Microsoft 365 Certified application, ensuring robust data security and architectural compliance, giving enterprises peace of mind.
The inspiration for this integration came from a shared customer who recognized a simple yet powerful insight: employees needed support and training at the exact moment they encountered a challenge, and they needed it within Microsoft Teams.
“This integration was originally inspired by one of our shared customers who had a simple yet powerful insight: employees needed training and support at the exact moment of need—without leaving Microsoft Teams. They saw the opportunity to unify live support and software training through chat, and the ROI was immediate. By bringing KnowledgeWave’s training directly into our Chime platform, we’re delivering a seamless experience that drives productivity, boosts adoption, and helps employees thrive in their digital workplace,” McManus added.
Together, Instant Technologies and KnowledgeWave are redefining digital transformation by providing a unified platform for collaboration, support, and training that meets employees exactly where they are—in the digital workspace of Microsoft Teams.
Interesting Industry Facts
- The global market for employee training and development is a multi-billion dollar industry, with a growing emphasis on just-in-time learning and microlearning to improve knowledge retention and on-the-job application.
- According to a recent survey, over 70% of employees believe that having access to real-time support and training tools would make them more productive and confident in their roles.
- Microsoft Teams has grown to become a dominant enterprise collaboration platform, with over 300 million daily active users, making it a critical hub for integrating essential business applications and services.
- Research shows that companies with a strong digital adoption strategy achieve higher employee engagement and are more likely to meet their business objectives.
Additional Resources and Contact
To learn more about Chime V5 and its new integrated capabilities, please visit: 👉 https://www.chimev5.com/
For more information about KnowledgeWave’s training programs, visit: 👉 https://www.knowledgewave.com/
A short video demonstrating the use of AI chat within Microsoft Teams can be viewed here.
Contact:
Peyton M McManus
Instant Technologies
+1 844.330.3440
