Spanish fashion retailer Tendam to keep free returns, online/in-store sales mix

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Reuters UK

MADRID (Reuters) – Spanish fashion retailer Tendam, which like others has bounced back from the pandemic in part by boosting its online sales, will stick with free clothing returns, its CEO told Reuters, despite the practice dragging on some digital retail rivals. The owner of Women´Secret and Cortefiel chains believes the best way for fashion retailers to make profits is to integrate online and physical businesses. British online fashion retailers ASOS and Boohoo are being hurt by rising product returns as consumers battle inflation and may follow others in introducing a charge for some retur…

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