There’s no industry that Artificial Intelligence (AI) hasn’t touched and subsequently improved, and for good reason. When used intuitively, AI makes processes smoother, increases sales, and employees happier. Indeed, SnatchBot Chief Technology Officer Avi Ben Ezra notes how AI will ensure profitability increases up to whopping 40% by 2035, making it an attractive and necessary investment for businesses.
And while much of the discussion surrounding AI in business is on its applications in customer service and data analytics, one area it is quietly reshaping is Human Resources (HR).
Let’s take a look at how this disruptive technology is affecting the way HR teams across the globe screen, hire, and onboard candidates.
More Efficient Candidate Screening
One of the main ways AI is transforming HR is through more efficient candidate screening. HR personnel no longer have to spend hours combing through hundreds of applications, as AI has the ability to shortlist suitable candidates in seconds. More advanced types of software like HireVue and Mya even have the capacity to analyze everything from a candidate’s tone of voice to choice of words, redefining the entire interview process. These AI tools are getting so advanced that most candidates are not even aware that they are being interviewed by a robot. And by the time the shortlist gets into the recruiter’s hands, it’s filled with only the top individuals for the job, making their work so much easier.
Soft Skills Become Essential
As industries become more tech-centric, the human role is reimagined based on the unique skills that AI does not have. Soft skills, in particular, are becoming more essential in the workplace. A great example of this is in the legal industry. A white paper on Special Counsel about how to find success in today’s legal job market highlights the need for both technological prowess and soft skills to maximize emerging legal technologies. It is only with the combination of the two that the sector can truly thrive in the age of AI. And even in the world of tech, Entrepreneur writer Shelley Osborne points out how coding skills can only get you so far, as it’s your soft skills that will land you important leadership positions. Interpersonal and communication skills are highly sought after, as they are the hardest ones to learn for both robots and humans.
Onboarding Will Be Easier and Cost-Effective
Experienced HR personnel understand that hiring is expensive, both in terms of material and manpower. In fact, a report on Fast Company reveals that the average cost per hire amounts to around $4,000, what with repetitive administrative work and the expensive training involved. Enter, AI training. With it, HR personnel no longer have to waste time answering the same questions about company policies during onboarding. Businesses can simply invest in AI-powered smart modules that can highlight key information about a new hire’s position and daily tasks. Any clarifications can be directed to the AI trainer, who will only pass it along to an HR employee when absolutely necessary. As an added bonus, this process is a great way to find blind spots and points of improvement during recruitment and onboarding, ultimately enabling HR to tweak modules and training, ensuring it is designed to be more cost-effective.
All in all, HR recruitment processes are already benefitting from AI technology and will continue to do so in the foreseeable future. As AI becomes more advanced, employees will be freed up from repetitive tasks and can start to focus on things that matter most. What’s more, business owners can rest easy knowing they have the ideal individuals in the right positions, all thanks to an AI-enriched screening process.