Capital Group invests big in talent development

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For financial services company Capital Group, competing in tight IT talent markets is all about the long run. “We focus on the long term,” says Global CIO Marta Zarraga. “Every single decision we make is based on the healthiness of the organization long term.” That focus includes not only the firm’s customer-facing strategies but also its commitment to investing in the development of its employees, a strategy that is paying off, as evidenced by Capital Group’s No. 3 for employee satisfaction among large financial services companies, according to Global BPO research firm The Everest Group. Zarr…

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