Call Center Outsourcing Market Is Booming Worldwide : Genpact, CGS, Datamark

Call Center Outsourcing Market

Advance Market Analytics added research publication document on Worldwide Call Center Outsourcing Market breaking major business segments and highlighting wider level geographies to get deep dive analysis on market data. The study is a perfect balance bridging both qualitative and quantitative information of Worldwide Call Center Outsourcing market. The study provides valuable market size data for historical (Volume** & Value) from 2017 to 2021 which is estimated and forecasted till 2027*. Some are the key & emerging players that are part of coverage and have being profiled are IBM Global Services (United States), CGS (United States), Datamark, Inc. (United States), Xerox Holdings Corporation (United States), Infinit Contact (Philippines), Invensis Technologies Pvt Ltd. (India), Genpact (United States), Inktel Contact Center Solutions (United States), Sykes Enterprises, Incorporated (United States), TELUS International (Canada).

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Call center outsourcing involves the handling of customer service problems, it is basically the business practice involved in any industry of contracting outcall service center services. Companies are outsourced through aa separate division or to an outside specialist, there are three types of call centers involved in this which are outbound, inbound, and automated which are used by various kinds of businesses for various products or service needs which requires a large amount of customer services.

On 4th February 2020, TELUS Corporation and its global arm, TELUS International – a customer experience innovator that designs, builds, and delivers next-generation digital solutions for some of the world’s most established brands, confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. The merged company has an expanded portfolio of customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support that will enable new go-to-market opportunities and drive growth.

Keep yourself up-to-date with latest market trends and changing dynamics due to COVID Impact and Economic Slowdown globally. Maintain a competitive edge by sizing up with available business opportunity in Call Center Outsourcing Market various segments and emerging territory.


  • Rising Spendings on IT & Telecommunication Industry will Boost the Call Center Outsourcing Market

Influencing Market Trend

  • Emerging Use of Cloud Computing in Call Center Outsourcing

Market Drivers

  • Growing Number of Industries Around the Globe
  • Need for the Customer Support Solution and Services


  • Stiff Competition in Call Center Outsourcing Market

Analysis by Type (Inbound Call Services, Outbound Call Services, Automated Call Services), Components (Service, Solution), Industry Verticals (IT & Telecommunication, BFSI, Retail, Government, Defense Aerospace & Intelligence, Others)

Competitive landscape highlighting important parameters that players are gaining along with the Market Development/evolution

  • % Market Share, Segment Revenue, Swot Analysis for each profiled company [IBM Global Services (United States), CGS (United States), Datamark, Inc. (United States), Xerox Holdings Corporation (United States), Infinit Contact (Philippines), Invensis Technologies Pvt Ltd. (India), Genpact (United States), Inktel Contact Center Solutions (United States), Sykes Enterprises, Incorporated (United States), TELUS International (Canada)]
  • Business overview and Product/Service classification
  • Product/Service Matrix [Players by Product/Service comparative analysis]
  • Recent Developments (Technology advancement, Product Launch or Expansion plan, Manufacturing and R&D etc)
  • Consumption, Capacity & Production by Players

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The regional analysis of Global Call Center Outsourcing Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world. Whereas, owing to rising no. of research activities in countries such as China, India, and Japan, Asia Pacific region is also expected to exhibit higher growth rate the forecast period 2022-2027.

Table of Content
Chapter One: Industry Overview
Chapter Two: Major Segmentation (Classification, Application and etc.) Analysis
Chapter Three: Production Market Analysis
Chapter Four: Sales Market Analysis
Chapter Five: Consumption Market Analysis
Chapter Six: Production, Sales and Consumption Market Comparison Analysis
Chapter Seven: Major Manufacturers Production and Sales Market Comparison Analysis
Chapter Eight: Competition Analysis by Players
Chapter Nine: Marketing Channel Analysis
Chapter Ten: New Project Investment Feasibility Analysis
Chapter Eleven: Manufacturing Cost Analysis
Chapter Twelve: Industrial Chain, Sourcing Strategy and Downstream Buyers

Read Executive Summary and Detailed Index of full Research Study @

Highlights of the Report
• The future prospects of the global Call Center Outsourcing market during the forecast period 2022-2027 are given in the report.
• The major developmental strategies integrated by the leading players to sustain a competitive market position in the market are included in the report.
• The emerging technologies that are driving the growth of the market are highlighted in the report.
• The market value of the segments that are leading the market and the sub-segments are mentioned in the report.
• The report studies the leading manufacturers and other players entering the global Call Center Outsourcing market.

Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, Middle East, Africa, Europe or LATAM, Southeast Asia.

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