Amazon is UPS’s biggest customer — and biggest competitive threat

Published by
The Atlanta Journal-Constitution

United Parcel Service (UPS) and its brown delivery trucks ruled American streets for decades. But Amazon, UPS’s largest customer and competitor, could overtake the Sandy Springs-based company as the nation’s largest package carrier this year. The rivalry traces its roots to the 2013 holidays, when a meltdown of the UPS shipping network led to millions of gifts ordered not arriving in time for Christmas. Amazon issued gift cards and refunds to mollify angry customers — and rapidly built out a home delivery network so it wouldn’t have to rely so much on UPS. The high stakes competition is one mo…

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