Three trending topics that many tech enthusiasts and CTO’s are all too aware of, involve the evolution of Viber, cybersecurity and AI joining forces – and how some banks now work with improved AI. Herewith the full tech news analysis on these trends:
Viber will enable chatbot operators to send messages to users:
As Viber competes with other major players, including Whatsapp, Line and Facebook messanger, it is rolling out a new feature that may have an interesting result for B2B. Bots can be published for free on Viber, but to be discovered by consumers, will incur some cost.
Viber will start to charge bot operators $4500 to send up to 500K messages to users. Regardless of strong market leadership demonstrated by Whatsapp, in a market that is fragmented globally, Viber retains a firm grip on niche markets in several countries.
Why is this of significance? Rakuten, the Japanese owner of Viber, saw a revenue increase of almost 15% for it’s internet services division. If the new Viber revenue model is embraced by the market, it can further solidify revenues – and add value to the chatbot industry. Rakuten bought Viber for $900 Million and is certainly one of the more serious players to consider among communication apps.
Cybersecurity and Artificial intelligence – a new match:
The AI industry is about to see it’s largest annual conference in San Francisco. Various innovative solutions will be on display – but one stands out: how cybersecurity will leverage AI in order to make up for shortages of humans. This comes as cybersecurity threats are at peak levels and not enough qualified individuals are available to meet staffing requirements. It is argued that worker fatigue and stress levels can easily lead to false alarms – and distorted cybersecurity statistics as a direct consequence. Companies like Microsoft are bringing AI into the picture: the Azure Sentinal solution is all about reducing human error and leveraging AI. Banks and security firms are particularly vulnerable segments who require better solutions urgently. As the ratings agency Moody’s said:“New technologies and a lack of skilled cybersecurity workers contribute to risks”. However there are also serious concerns in the medical industry – as medical devices can be hacked, leading to a potential loss of life. In the AI race with China, it remains to be seen if the most effective solutions will come from the east or west. The degree to which the US intends to ensure it can lead with AI, is clearly expressed by the signing of a new executive order by President Trump.
Banks are becoming innovative with AI:
Banks are known to use AI for fraud detection, but this is not all. There are things such as robot advisers in share trading and investment, loan applications and approvals driven by AI and many other areas. Whereas key concerns with banks and AI remain security and data protection, some banks are making giant strides to improve matters. Capital One, for example, are now said to prioritize ethical AI throughout its infrastructure. It will seek in particular to demonstrate leadership on issues such as equality and diversity. If successful, this will serve as an industry example of how AI can help organizations to avoid or significantly reduce the forming of assumptions based on gender, ethnicity and other factors.
In a follow-up article we’ll aim to discuss:
- other issues in cybersecurity and how to be prepared for new threats from hackers,
- what finance teams can do to better leverage AI and chatbot technology for a superior UX,
- how multi-channel communication across Viber, Line, Messanger, Skype and Whatsapp can be achieved.
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